I had the same issue (paper jam error, cartridge carrier stuck, nothing working! By using this site, you accept the, Ink carriage is stuck on the right side of printer. It is a hardware issue with your printer. I am quite surprised and happy with this level of customer service. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! The print carriage is stuck on the right side, (where it docks when not in use). I can't remove and replace ink cartridges because the carriage won't move to the center. Firmly push the carriage to the left side of the printer, and then push it to the right side. 02:15 PM In the meantime, let's try these steps here: Perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector. in your region regarding the service options for your printer. As recommended, I moved it physically into the middle and now it is working again. Did you make any changes to your printer? Hey there! This clearly indicates a hardware issue with the printer. If the carriage is stuck on the right side of the product, move the carriage to the left side of the product. Tried all resets ect. Appreciate all your efforts. Ask the community. I did the partial reset procedure suggested. kevin-t, I need to figure out how to put  the black plastic  attachment with rollers  and  a grey   Handle in thre top wth the  ink aartridges on the left side ..they are now on the right side and I can’t slide them to the  left which is where I feel the belong before I place the plastic backin the printer..thanks jim hope you can correct my errors above..I can’t, Help.....my recent post was for a hp envy5664 printer not a 4500. Any suggestions? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. They are sending me a refurbished and new version of the printer through FedEx in 1 business day (free shipping), and a box with pre-paid label to return the older printer. First, open up the printer, and check for any internal debris such as scraps of paper, paperclip or staple, etc. So, it appears that there is no mechanical problem with the printer. Printer then goes through a very, very long initialization process. Ask the community. There is no paper jams and hasn't been for long time. If you wish to show appreciation for my efforts, mark my post as Accepted Solution. This procedure evidently wipes out all of the configuration information loaded into the printer, so it requires starting from scratch to set up wifi etc. Connect with HP support faster, manage all of your devices in one place, view warranty information and more. To provide you with an accurate solution, I'll need a few more details: Have you recently made any changes on the printer before the issue started? With the printer on, disconnect the power cord from the rear of the printer. (3) Once completed click the 'Show Options' icon on the bottom right. Fix and resolve Windows 10 update issue on HP Computer or Printer. NOTE: HP recommends plugging the printer directly … Cancelled test. I would recommend you contact our HP phone support for out of warranty service options. With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet. Have disconnected power cord and reconnected. The issue is that the lower bar won't rotate and unlock the bar that the ink cartridges are on. Didn't find what you were looking for? If the carriage does not … Have you checked for any obstructions inside the printer? By using this site, you accept the, I'm afraid this seems like a hardware issue with the printer. ‎02-21-2018 HP Envy 5530, printer carriage is totally stuck on the right and will not move an inch. If you have followed the steps suggested and still having the issue. Thanks,  Dave Kelch, retired HP. Also, try and move the carriage manually using little force. ” if you feel my post solved your issue, it will help others find the solution. NOTE: Reconnect the power cord and any other cables to the rear of the printer, and then turn … Please reach out to the HP Support in your region regarding the service options for your printer. (Printer paper jam but no paper inside? Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. There might be very small debris or dust particles which might be causing slight issues for the free carriage movement. Heidi O. When I try to move carriage manually,  it seems to be firmly stuck on right side. As I understand you have tried to move the carriage manually and unfortunately, they are locked. Hvae turned off anon many times and no carriage movement. The carriage is the part inside the printer that holds the cartridges and moves from side to side while printing. Ink carriage is stuck on the right side of printer (1) Once the support page opens please select the country in which you're located. Now I get "General Printer Error 061011beb". Technician's Assistant: Is there anything else important you think the Printer Technician should know? Unplug the power cord from the power source. If you have tried all the steps mentioned in this document and the issue persists, please contact our HP Support team for Service Options: 1) Click on this link - www.hp.com/contacthp/. Yes,thanks for this posting - this is likely issue if the machine is clear of any paper bits. After a few seconds, the "print cancelled"  returns. Then hold down #6 while plugging power cord back in. I'm pretty good at disassembly and mechanical troubleshooting, so any suggestions  would be appreciated. Don't worry as I have a few suggestions which should help you resolve this issue. Now insert the ink cartridges and then try to print a test page and check if it works. The carriage would not move to the center when the cartridge door was opened. Get a message on front saying it cannot move due to a paper jam. Common problems for INSTANT INK, HP+ PLANS: INK AND TONER, We would like to share some of the most frequently asked, † The opinions expressed above are the personal opinions of the authors, not of HP. Hold #6 down until printer restarts and then release. Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. Service the printer. Click the “, HP Solution Center not working : Adobe Flash Player Error and Unable to scan, Printing Errors or Lights & Stuck Print Jobs, Simply ask a new question if you would like to start the discussion again. We use cookies to give you the best possible experience on our website. I would personally suggest this could be a possible hardware failure. Unplug the power cord from the power source or electrical outlet. It's been a pleasure interacting with you and I hope you have a good day ahead. There is no paper jammed in printer. Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. A case number and phone number will now populate for you. I am unble to carry out your advice, because the ink carriage will not move from where it appears to be stuck on the right hand side of the printer Expert: Nathan replied 4 years ago. I have checked for paper jams and I do not see any paper. The carriage is still stuck at the right end under the cartridge cover. What do you suggest? Unfortunately the steps you outlined do not fix my problem. Press the Power button to turn on the product. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! Have you tried to move the carriage freely? How can I fix a carriage jam, to the right, on a HP C6380 All-in-One printer. Use the following steps to reset the product. In the printer there is a gray (matte) roller bar beneath the bar that the ink carriage is on. Use the following steps to reset the product. Fix HP Printer issue on macOS . HP Solution Center Adobe Flash player error. Reach inside the product, and then manually move the carriage. Have followed all HP Support instructions with no results. I have attached three images for reference. I have gone through the troubleshooting steps for paper jam and carriage jam errors. Reconnect the USB cable, and then try to print again. I tried the partial reset procedure. Solution # 2 Please turn off your device and unplug its Power cord. Unplug the power cord of the printer and open the cover to reveal the carriage assembly. This bar has a black "tab" on the end of the right side of the bar. The print carriage is stuck on the far right side - it will not move to the left - only moves 1/4 to 3/8 of an inch at most. Make sure the Paper Tray is warped by putting a ruler or something straight beside the edge of the rear. HP INSTANT INK, HP+ PLANS: INK AND TONER. Did you make any changes to your printer? If you have any troubles, let me know and I will do my best to help! lease contact our HP Support team for Service Options: If you feel my post solved your issue, please click “, If you have already performed the steps from the document. Close the ink cartridge access door. Now when I open door, carriage doesn't move from right side. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Try few steps recommended below. The problem is that the actuator arm is stuck, which prevents the carriage from moving. Is there an easy way to add a printer? I read a lot of forum entries and found one that recommended unplugging power cord from back of printer and waiting 60 seconds. I would first like you to clean the paper path inside the printer. I would glad to be of your assistance. Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge. If the carriage assembly is stuck at the left side, push down on the large black bar directly above the three large rollers and release it so it springs back up. (1) Once the support page opens please select the country in which you're located. Turn the printer off, open the lid and turn the printer on. Make sure that the carriage can move freely across the width of the product by gently pushing the carriage to the left and then to the right. Turn on the printer and wait till warm-up period finishes and the printer is idle. Remove any loose paper or obstructions found.